Customers may request a refund within 30 days of receiving their order.
To qualify, items must be:
Unused and in their original condition
In the original packaging
With proof of purchase (order number or receipt)
⚠️ Certain items are non-refundable, including:
Digital products (eBooks, downloadable content, etc.)
Gift cards
Items marked Final Sale
To initiate a return, please contact us at support@macandgo.com with your order number and reason for return.
Once your request is approved, we will provide you with the return instructions and the address of our return facility.
Customers are responsible for paying the return shipping costs, unless the product is defective or incorrect.
After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5–10 business days.
Refunds will be issued to the original method of payment.
If you receive a damaged or defective product, please contact us immediately with photos or videos as evidence.
Once verified, we will offer you a replacement at no additional cost or a full refund.
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact us before sending it back.
If you haven’t received your refund after 10 business days, please:
Check your bank account again.
Contact your credit card company or bank (it may take some time before the refund is officially posted).
If you have done all of this and still have not received your refund, please contact us at support@macandgo.com.
For any refund or return questions, contact us:
📧 support@macandgo.com
📱 WhatsApp: +1 (xxx) xxx-xxxx