All orders are processed within 24 to 72 business hours after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order is processed, you will receive an email confirmation with your order details.
Shipping costs are calculated at checkout based on your location and the weight of the package.
We offer standard shipping (economical option) and express shipping (faster delivery, at an additional cost).
Customers will see available shipping methods and costs before completing their purchase.
Standard delivery takes between 3 to 12 business days, depending on your location.
Express delivery (when available) usually takes 2 to 6 business days.
International shipping may take longer due to customs clearance and local postal services.
⚠️ Please note: Delivery times are estimates and may vary due to external factors (weather, strikes, customs, etc.).
Once your order has shipped, you will receive an email with a tracking number.
You can use this tracking number to follow the progress of your package on the carrier’s website.
If you do not receive a tracking number within 5 days after purchase, please contact our support team.
We currently ship to most countries worldwide.
However, certain destinations may not be eligible due to carrier limitations or customs restrictions.
Customers are responsible for ensuring that their shipping address is accurate and deliverable.
International shipments may be subject to customs fees, import duties, and local taxes.
These charges are not included in the product price or shipping cost and are the responsibility of the customer.
Mac&Go Shop is not responsible for delays or additional charges caused by customs clearance.
If your package is delayed beyond the estimated delivery time, please contact us at support@macandgo.com.
In the rare case of a lost package, we will work with the carrier to resolve the issue. If the carrier confirms the loss, we may offer a replacement or refund.
For questions about shipping and delivery, contact our support team:
📧 support@macandgo.com
📱 WhatsApp: +1 (xxx) xxx-xxxx